Interviewers: Farah+ Lillie
Date: October 4, 2017
Location: Marka
Type: Key Informant Interview
Om Nadine
Basic Needs
Quote:
“There is hunger here, for both Jordanians and
Syrians.”
Poverty - Access to food –
Poverty - Access to food –
Quote:
“The economic situation is getting worse.”
“The economic situation is getting worse.”
Quote:
“People cannot pay rent.”
Story:
Rent is the primary concern; people told a Jordanian woman that there was someone in need. So Om Nadine had someone she did not know paying her rent.
Rent is the primary concern; people told a Jordanian woman that there was someone in need. So Om Nadine had someone she did not know paying her rent.
Employment -
Story:
Her son was still going to school but also contributing to the household income, by working in the mall.
Child labor
Her son was still going to school but also contributing to the household income, by working in the mall.
Child labor
Summary:
Child labor common in this community
Child labor common in this community
Quote:
“My son has been working with coffee since he was 10 years old in a supermarket - in the mall, everyone loved him. They would give flexible hours”
seen as a positive thing (+)
“My son has been working with coffee since he was 10 years old in a supermarket - in the mall, everyone loved him. They would give flexible hours”
seen as a positive thing (+)
Story:
All women are doing something from home, but it’s hard to maintain because it’s so time consuming. Not about capital or whether you get a grant for a HBB it’s managing it. Actually running a business and managing it is the issue. She did Kuba, and others did sewing.
All women are doing something from home, but it’s hard to maintain because it’s so time consuming. Not about capital or whether you get a grant for a HBB it’s managing it. Actually running a business and managing it is the issue. She did Kuba, and others did sewing.
Quote:
“There is no way to make a living unless multiple people in the family are working.”
“There is no way to make a living unless multiple people in the family are working.”
Solution
Solving for low salaries by having multiple people in the family work.
Solving for low salaries by having multiple people in the family work.
Quote:
“People are working for 12 hours a day for 150 J.D a month, which is less than 7 JD a day.”
“People are working for 12 hours a day for 150 J.D a month, which is less than 7 JD a day.”
Story:
Most men are working in the factories in that area. But her husband is a doctor, but it is hard for him to work regularly because of him being a Syrian.
Most men are working in the factories in that area. But her husband is a doctor, but it is hard for him to work regularly because of him being a Syrian.
Solution
Solving for lack of access to healthcare by providing medical consultations to people in Syria over the mobile phone.
Solution
Solving for being unable to work by having a good relationship with a Jordanian doctor that lets him provide services.
Solving for lack of access to healthcare by providing medical consultations to people in Syria over the mobile phone.
Solution
Solving for being unable to work by having a good relationship with a Jordanian doctor that lets him provide services.
Story:
Her husband has a natural remedy for psoriasis, a skin disease.
Her husband has a natural remedy for psoriasis, a skin disease.
Story:
Her daughter is volunteering with the Red Cross.
Her daughter is volunteering with the Red Cross.
Quote:
”I could volunteer 24 hours a day.”
”I could volunteer 24 hours a day.”
Desire
Wish for meaningful work , because it is important to her.
(value)
Story:
Girls are working on behalf of their father’s; because the employers are humiliating the fathers so they can’t handle it anymore that’s why girls prefer to work.
Girls are working on behalf of their father’s; because the employers are humiliating the fathers so they can’t handle it anymore that’s why girls prefer to work.
Emotion:
Men feeling disrespected at work.
Men feeling disrespected at work.
Assumption:
An assumption in the community that women are less likely to get disrespected.
An assumption in the community that women are less likely to get disrespected.
Access to services – coordination + information
Story:
Unfair targeting in regards to in-kind items that people have donated.
Unfair targeting in regards to in-kind items that people have donated.
Story:
The association was run by a Sheikh and funded by the gulf. They had women make things, and would connect them to buyers. Then it got shut down suddenly. She was the coordinator.
–Unpredictability of help / programs
The association was run by a Sheikh and funded by the gulf. They had women make things, and would connect them to buyers. Then it got shut down suddenly. She was the coordinator.
–Unpredictability of help / programs
Quote:
“There is a lack of coordination between all the associations, and people don’t know where to get help.”
Lack of information on services
“There is a lack of coordination between all the associations, and people don’t know where to get help.”
Lack of information on services
Solution:
People are solving for lack of information by designating people like Om Nadine to take their money and distribute to others.
Distributing aid through community networks
People are solving for lack of information by designating people like Om Nadine to take their money and distribute to others.
Distributing aid through community networks
Value:
Big focus on dignity
Big focus on dignity
Health Services:
Story:
She talked about a hypothetical situation depicting aid services, when an old man that is sick goes to an NGO, they tell him to go and come back with X, Y, and Z papers – not recognizing what it took him to get there in the first place, like the cost of transportation
Lack of consideration to non-monetary cost of accessing services,
She talked about a hypothetical situation depicting aid services, when an old man that is sick goes to an NGO, they tell him to go and come back with X, Y, and Z papers – not recognizing what it took him to get there in the first place, like the cost of transportation
Lack of consideration to non-monetary cost of accessing services,
Quote:
“Most of the service providers now a days seem to only be providing awareness sessions. Agencies spend $4,000 to hold a meeting and discuss a topic about health – with that money they could have paid for peoples’ surgeries.”
“Most of the service providers now a days seem to only be providing awareness sessions. Agencies spend $4,000 to hold a meeting and discuss a topic about health – with that money they could have paid for peoples’ surgeries.”
Emotions:
Anger with what seems to be careless spending of associations.
Anger with what seems to be careless spending of associations.
Assumption:
Awareness sessions seem to be coming at the expense of actual tangible aid. It seems that awareness sessions are not meeting people’s actual needs.
Awareness sessions seem to be coming at the expense of actual tangible aid. It seems that awareness sessions are not meeting people’s actual needs.
Emotions:
Upset with the way that NGOs are spending their money
Upset with the way that NGOs are spending their money
Quote:
“A lot of sick people weren’t provided healthcare.” Bad targeting by NGOs
“A lot of sick people weren’t provided healthcare.” Bad targeting by NGOs
Assumption:
Community and religious associations seem to have stepped in to accommodate for lack of services.
Mental health
Story:
Her husband after coming out of prison, sat for 6 months without being able to do anything.
Her husband after coming out of prison, sat for 6 months without being able to do anything.
Observation:
Only at the end of the interview did she mention the impact of stress on her health.
Only at the end of the interview did she mention the impact of stress on her health.
Story:
Said that she gets headaches from “thinking” – hinting at the physical impact of the psychological pressure
Said that she gets headaches from “thinking” – hinting at the physical impact of the psychological pressure
Observations:
Showed pictures of a woman with mental health problems living in terrible conditions. Ex: Parents tied up a girl because she kept beating herself.
Showed pictures of a woman with mental health problems living in terrible conditions. Ex: Parents tied up a girl because she kept beating herself.
Desire:
To be a psychosocial counselor, supporting people, helping them in facing their problems and make them stronger.
To be a psychosocial counselor, supporting people, helping them in facing their problems and make them stronger.
Solution:
Facilitated conflicts between daughters and parents giving parenting strategies towards teenage daughters.
Facilitated conflicts between daughters and parents giving parenting strategies towards teenage daughters.
Aid –
Story:
Talked about how nice it is for people to receive help without having to ask for it – when ‘good samaritans’ just drop off furniture or other things without the person having to ask for it, and people who give help and staying anonymous –
Talked about how nice it is for people to receive help without having to ask for it – when ‘good samaritans’ just drop off furniture or other things without the person having to ask for it, and people who give help and staying anonymous –
Emotion:
Stressed about the fact that for some people it’s already hard to ask for help due to loss of status.
Stressed about the fact that for some people it’s already hard to ask for help due to loss of status.
Solution
Solving for people’s lack of comfort with handouts by giving aid and assistance in directly, which appears to be a more dignified way.
Solving for people’s lack of comfort with handouts by giving aid and assistance in directly, which appears to be a more dignified way.
Assumption:
Aid seems to be very much connected to health, and delivery of services.
Aid seems to be very much connected to health, and delivery of services.
Story:
She went with a woman that wanted food items from an NGO but the person working there refused to provide her with assistant. So she threatened him by telling him that she was writing a book of how Sheikhs are corrupted and how they give assistance to whomever they want. He got scared and provided the women assistance, as he should do.
–Corruption - aid - health - unfair distribution of services
She went with a woman that wanted food items from an NGO but the person working there refused to provide her with assistant. So she threatened him by telling him that she was writing a book of how Sheikhs are corrupted and how they give assistance to whomever they want. He got scared and provided the women assistance, as he should do.
–Corruption - aid - health - unfair distribution of services
Solution
Solving for corrupt provision of services by threatening representatives at the NGOs, or associations.
Assumption:
Negative perception of UNHCR among refugees, because of many mistakes being associated to the organisation.
Negative perception of UNHCR among refugees, because of many mistakes being associated to the organisation.
Story:
NGO’s are spending money on retreats and arranging lunches with thousands of J.Ds. With this amount of money they could assist large numbers of vulnerable families.
People don’t know where the money is going; this is a problem when people are also being denied services.
NGO’s are spending money on retreats and arranging lunches with thousands of J.Ds. With this amount of money they could assist large numbers of vulnerable families.
People don’t know where the money is going; this is a problem when people are also being denied services.
Women exploitation/harassment
Story:
Every woman who is here alone gets approached by Jordanian men who offer her help in exchange for a relationship, with younger women being more vulnerable, and prone to harassment from men. She intervenes directly in these cases.
Every woman who is here alone gets approached by Jordanian men who offer her help in exchange for a relationship, with younger women being more vulnerable, and prone to harassment from men. She intervenes directly in these cases.
Story:
Girls are taking pictures of their bodies and sending them to men, who in exchange give them cash in the form of phone cards. After the first picture men end up blackmailing girls, asking for more pictures or they will expose them.
Girls are taking pictures of their bodies and sending them to men, who in exchange give them cash in the form of phone cards. After the first picture men end up blackmailing girls, asking for more pictures or they will expose them.
Quote:
“When the young women wear something short and send pictures to the men they are talking to, and they use it to blackmail them” –
“When the young women wear something short and send pictures to the men they are talking to, and they use it to blackmail them” –
Summary point:
Girls & women are being harassed and humiliated
Girls & women are being harassed and humiliated
Education (Secondary, and
University)
Story:
The quality of boy’s school is terrible. There are reported cases of sexual abuse, there is a lot of fighting, and the teachers don’t seem to want to teach.
The quality of boy’s school is terrible. There are reported cases of sexual abuse, there is a lot of fighting, and the teachers don’t seem to want to teach.
Quote:
“They take the boys to the roof”
“They take the boys to the roof”
Quote:
“Teachers are sending the questions for the test to the students on Whatsapp”
“Teachers are sending the questions for the test to the students on Whatsapp”
Quote:
“I went in and the director was screaming with a stick in his hand, but there still was not point in complaining.”
“I went in and the director was screaming with a stick in his hand, but there still was not point in complaining.”
The principal of one of the girl’s school told her
that he would put her girls in a school.
Story:
It was her priority to find a school for her kids. The first thing in the morning she went to a school and the principle was really supportive and helped her in registering her girls in Hashmi school.
It was her priority to find a school for her kids. The first thing in the morning she went to a school and the principle was really supportive and helped her in registering her girls in Hashmi school.
Institution:
Hashmi
Assumption:
Girls schools seem to be better than boy’s school.
Story:
Her own daughter failed classes from psychological stress, dealing with the grief of losing a family member and having her father in prison
–mental health and school very related
Story:
Daughter is applying to scholarships now. But, there is corruption in the distribution of scholarships, and only about 10% of the people who apply for it get it (Zarqa university). Scholarships are being given to specific people due to “wasta,” not a fair or random process.
University Access
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